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Sketch leveraged a variety of experts and proven tools, along with a deep partnership with this segment of the organization’s leadership, to build and execute a meaningful transformation roadmap. The first step on this roadmap was to facilitate a Success Sketch, which is designed to guide senior leaders in identifying and prioritizing the outcomes necessary to achieve a meaningful organizational transformation. Once the outcomes, guiding principles, and vision were established, we hit the ground running.
First, we created Continuous Improvement teams to establish the foundation for the deliverables required which included:
This portion of the organization embraced the values, principles, and framework for a successful cultural transformation. Sketch worked with each team to resolve implementation challenges and partnered closely with senior leaders who further invested in their people and their vision, “A virtual vending machine for infrastructure”. In 18 months, Sketch helped create five product families and four enablement teams. Sketch’s partnership with this organization resulted in a significant increase in speed-to-market across three business units, including a comprehensive application monitoring solution and a company-wide Contact Center Cloud migration to Amazon Connect. Additionally, the company saw a 75% reduction in critical defects. Our collective efforts helped enable a $13 billion merger with a Fortune 100 top five healthcare company.
We hope these are the kinds of outcomes you were looking for. If you want to learn more about the work that went into this project, we're happy to answer your questions.
Better yet, let's talk about whichever project you were mulling over that brought you here. We love to talk shop, and the first few conversations are always free.
