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A healthcare technology company focused on processing their members’ claims, recognized the need for several training courses for their teams. Their teams consisted of various agile roles including Release Train Engineers (RTEs), Product Managers/Owners, and Scrum Masters. With packed calendars and tight delivery timelines, they were struggling to coordinate any sort of formal training.
They recognized they were in need of role-based training, deep-dive topiccentric workshops, as well as whole-team fundamental training. The availability of these training attendees could not be confirmed more than a month in advance. Therefore, Sketch proposed an “on-demand” approach to the training delivery. Leveraging a primary Sketch trainer and Sketch’s Engagement Manager, they were able to coordinate with a primary point of contact from the customer.
Collectively, this blended cohort:
Over the course of one year, team-wide agile fundamentals were delivered to several teams resulting in a shared vocabulary and understanding. In some cases, this training served as a reboot for atrophied skills. In other cases, attendees were exposed to foundational tools and techniques for the first time. The attendees developed tighter bonds through a shared mindset and took the energy/excitement from the training back to their daily workflow.
For RTEs, a cohort was formed following the SAFe RTE training they received so they could continue the conversation that started in their role-specific session. Scrum Masters took their learnings and introduced new structures and facilitation approaches to their existing community of practice (CoP) that had gradually become stale.
Possibly the most valuable outcome that came from this ondemand approach was Sketch’s ability to deliver brief, topicfocused workshops with very short notice. As challenges surfaced relating to specific topics including story writing, estimation, planning, and prioritization, Sketch was able to quickly schedule a brief deep-dive workshop targeting the respective topic often with less than a week turnaround. This ensured near real-time realignment and minimized friction across the team enabling them to continue to deliver quickly.
We hope these are the kinds of outcomes you were looking for. If you want to learn more about the work that went into this project, we're happy to answer your questions.
Better yet, let's talk about whichever project you were mulling over that brought you here. We love to talk shop, and the first few conversations are always free.
