How are you defining “commitment” with your customers?

When we talk about commitment, we're either talking about a promise to deliver something specific, usually on a specific date, or we're talking about the level of personal investment we're putting into building the thing. We get into trouble when we allow our customers to define commitment for us, because they'll always choose the former …

The Absurdity of Status Reports

I was reading a New York Times article about Jeffrey Seller, the lead producer of Hamilton. He's basically the guy that puts up the money to make the show in the hopes that it will be a success. While the show was in rehearsals, when he wanted to know how the show was coming along, do you think he asked …

The Missing Agile Value

Author Carol Dweck has completely changed the way I approach the world. I’m a smart guy. I’m no genius but I’m pretty smart. Through most of my life, I’ve been able to get by just by being smart. For the most part it has turned out to be a pretty good strategy. I complete tasks …

How to Show Your Value

A new ScrumMaster wanted to know what to do with a 20 point story that wasn’t complete at the end of an iteration. I explained to her that the story and its points move to the next iteration, but she wasn’t happy with the approach. She wanted to divide the 20 points between the current …